SMB Business Development Manager

Responsibilities:
- Acquire and manage local SMB and local hero merchants in Food/Restaurants, owning revenue growth and product adoption
- Drive new merchant acquisition against clear targets, identifying, negotiating, and onboarding high-potential SMBs
- Educate and enable SMBs with strategies, tools, and best practices to drive early activation, adoption, and long-term growth
- Identify scalable growth opportunities and implement repeatable solutions to maximize merchant performance and portfolio
- Operate autonomously in a fast-paced, target-driven environment, leveraging strong communication, organizational, and presentation skills to deliver against business goals
- Collaborate cross-functionally to drive account success, share knowledge, and implement strategic initiatives
- Ensure smooth merchant experience by resolving challenges and driving retention and ecosystem reliability

Minimum Qualifications:

- Bachelor’s degree in any major

- Solid experience in SMB sales, business development, partnerships, or account management

- Proven experience in acquiring and growing SMB or local hero accounts, preferably chain merchants or national/local key accounts

- Strong commercial acumen with ability to identify growth opportunities and achieve targets

- Proven ability to collaborate cross-functionally and drive measurable outcomes

- Proficient in English and Bahasa Indonesia to communicate effectively with global and local team

Preferred Qualifications:

- Proactive and results-oriented, with strong project management, organizational, and analytical skills

- High attention to detail and rigor, with a can-do attitude and eagerness to learn

- Adaptable and able to thrive in ambiguity, adjusting quickly to change and committed to continuous improvement

- Open to giving and receiving constructive feedback